Letter Sample #10 – Letter to the restaurant manager about your disappointment with the meal

GT Writing Task 1 (Letter Writing) Sample # 10

You should spend about 20 minutes on this task.

You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager.

Write a letter to the manager of the restaurant. In your letter:

  • explain why you were at the restaurant
  • describe the problems
  • write about the action you want the manager to take

Write at least 150 words.

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,


Model Answer 1:

Dear Sir or Madam,

Two days ago I dined at your restaurant with my family to commemorate my younger daughter’s birthday. I was excited to take my family to your restaurant to enjoy our dinner but very disappointed with the meal. I am hoping that you would improve your meal quality and train your staff to behave more professionally.

Last Monday, we arrived at your restaurant – Red Chilly, with my three children, wife, parents and younger sister to have dinner on occasion of my daughter’s 5th birthday. We picked your restaurant from several recommendations from relatives and colleagues. The reason for my frustration is that the meal was not up to our expectation and your employees were not cordial.

In relation to the specifics of the dinner, we ordered a Chinese menu and sadly it was served cold. The soup was not freshly made and the wontons were not cooked properly. This was just the beginning, our latter course was equally disappointing. We ordered mushroom fried rice with vegetable and the waiter served us fried rice with eggs. We had to wait more than 40 minutes to have this sorted out. Moreover, when we complained to the head waiter, he did not even listen to us! This bad experience ruined our special occasion.

I am hoping that you will look into the matter and instruct your staff to behave more hospitably and listen to customer complaints. Moreover, omit the dishes your cook is not good at preparing.

Thank you for giving the matter your attention and I hope to hear your reply soon.

Yours faithfully,

David Villa


Model Answer 2:

Dear Sir or Madam,

I am writing this letter to express my displeasure regarding the meal I and my friends were served at your restaurant a couple of days ago.

I came to your restaurant last Monday with three of my close buddies to celebrate one of my friends’ birthday. We placed our order for dinner to the person who was serving out table. We were assured that our meals would be ready within half an hour but we were not served anything even after we waited more than an hour!

After our meals were served, we discovered some hair-like materials in the bowl of fried rice which killed our appetite and spirit. Moreover, the ‘roasted mutton curry with mushroom potatoes’ was not great either. The roasted mutton was half-cooked while the mushroom potatoes were cold. The dessert items were okay but the pancakes were harder than usual which we believe were not freshly baked. After we complained about all these to the waiter, the guy was not apologetic at all and literally misbehaved with us. This experience ruined our otherwise a perfect day and celebration spirit.

Now, it is only logical that I demand a 50% refund of the money we paid for our meals and a verbal apology from your waiter who ignored our valid complaints. Moreover, please ensure that your kitchen staffs maintain a strict hygienic environment. I hope you will take these concerns seriously and deal with them promptly.

Thank you in anticipation of your response.

Yours faithfully,

Adam Mickiewicz

One Comment to “Letter Sample #10 – Letter to the restaurant manager about your disappointment with the meal”

  1. Dear Sir or Madam,

    I am Morshed Mahmud, hereby writing this letter to express my dissatisfaction regarding the food items that were served to me and my family last Friday. I visited your restaurant on 24th April with my family to celebrate my younger sister’s birthday party.

    We placed orders for food and drinks to the waiter and we were assured that our meals would be ready within half an hour. Though the meals were served earlier, we discovered multiple hair-like materials in the bowl of fried rice. We also order roasted mutton curry with mushroom potatoes. Sadly, the mushroom potatoes were served cold and the roasted mutton was served half-cooked. Though the dessert items were okay, the pancakes were harder than usual which we believe were served from the collection of the previous day. After we complained about all these to the waiter, the guy literally misbehaved with us and was not apologetic at all.

    Now, I believe that I did not get the food and service for which I paid a large sum of money. So, I demand a 50% refund of the money we paid and a verbal apology from your waiter who ignored the complaints shockingly. Moreover, please ensure that your kitchen staff maintain hygiene and prepare more tasty food.

    Thank you in advance.

    Yours faithfully,

    Morshed Mahmud

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