Letter Sample #10 – Letter to the restaurant manager about your disappointment with the meal

GT Writing Task 1 (Letter Writing) Sample # 10

You should spend about 20 minutes on this task.

You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager.

Write a letter to the manager of the restaurant. In your letter:

  • explain why you were at the restaurant
  • describe the problems
  • write about the action you want the manager to take

Write at least 150 words.

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,


Model Answer 1:

Dear Sir or Madam,

Two days ago I dined at your restaurant with my family to commemorate my younger daughter’s birthday. I was excited to take my family to your restaurant to enjoy our dinner but very disappointed with the meal. I am hoping that you would improve your meal quality and train your staff to behave more professionally.

Last Monday, we arrived at your restaurant – Red Chilly, with my three children, wife, parents and younger sister to have dinner on occasion of my daughter’s 5th birthday. We picked your restaurant from several recommendations from relatives and colleagues. The reason for my frustration is that the meal was not up to our expectation and your employees were not cordial.

In relation to the specifics of the dinner, we ordered a Chinese menu and sadly it was served cold. The soup was not freshly made and the wontons were not cooked properly. This was just the beginning, our latter course was equally disappointing. We ordered mushroom fried rice with vegetable and the waiter served us fried rice with eggs. We had to wait more than 40 minutes to have this sorted out. Moreover, when we complained to the head waiter, he did not even listen to us! This bad experience ruined our special occasion.

I am hoping that you will look into the matter and instruct your staff to behave more hospitably and listen to customer complaints. Moreover, omit the dishes your cook is not good at preparing.

Thank you for giving the matter your attention and I hope to hear your reply soon.

Yours faithfully,

David Villa

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