Letter Sample #154 – During a journey, your suitcase was damaged

GT Writing Task 1 (Letter Writing) Sample # 154

You should spend about 20 minutes on this task.

You recently travelled by a long-distance bus, and during this journey, your suitcase was damaged.

Write a letter to the bus company. In your letter,

  • inform the bus company of when and to where you travelled
  • describe your suitcase and what happened to it
  • explain why the company should pay for a new suitcase

Write at least 150 words.

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,


Model Answer:

Dear Sir or Madam,

I am writing this letter to draw your attention to an issue which, I think, needs to be addressed if you ought to preserve the reputation of a successful bus operating agency like yours. Let me explain to you what really happened.

I recently travelled from Hanoi to Sapa on a long-distance journey on the 25th of October when I was also carrying my large suitcase with me. But after arriving at my final destination, I found out to my horror that my suitcase had got damaged. And it was not any kind of minor damages, that could be fixed or something, rather it was some major damages that didn’t only involve scratches all over its body, but also some broken wheels.

Now, I am not really sure as to what had exactly happened, or who was exactly in charge of handling it, but I would really appreciate it if your company pays me for a new suitcase. After all, this suitcase is not only beyond any repair, but also because I think that negligence on the part of your company also played a huge role in damaging it.

I would really appreciate it if I hear from you soon.

Yours faithfully,

Ha Linh

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