Letter Sample #50 – There have been several complaints about the reception area

GT Writing Task 1 (Letter Writing) Sample # 50

You should spend about 20 minutes on this task.

There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.

Write a letter to your manager. In your letter

  • describe the complaints that have been made
  • say why the reception area is important
  • suggest how the reception area could be improved

Write at least 150 words.

You do NOT need to write your own address.

Begin your letter as follows:

Dear …………,


Model Answer 1:

Dear Mr Garrett,

I am writing with regard to the complaints about our reception area that we have received over the past few months, and to share my opinions on how to address them.

A number of visitors expressed their dissatisfaction with our reception area and most of the complaints were due to the fact that it is not spacious, and there is no desk to fill in the forms. They also exhibited their concerns that only one receptionist cannot address a great number of queries which cause delay and leads to the place being overcrowded.

Needless to say, the area where visitors arrive and wait is extremely important as it represents the image of our company and gives the first impression of the organization. Taking this into consideration, it is highly important to extend the reception area by annexing the room next to it. Moreover, it would be a good idea to equip the place with an additional sofa set and a desk for visitors to use. Finally, hiring a second receptionist would be definitely worthwhile.

I am hoping that you would look into the recently lodged visitor complaints and implement the suggested changes to save our reputation.

Yours Sincerely,

Richard Phelps

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