Letter Sample #152 – You recently had your computer fixed at a local computer store

GT Writing Task 1 (Letter Writing) Sample # 152

You should spend about 20 minutes on this task.

You recently had your computer fixed at a local computer store. However, you are not pleased with the service you received.

Write a letter to the store manager. In the letter:

  • describe the situation
  • explain why you are dissatisfied
  • say what you want the manager to do about it

Write at least 150 words.

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,

Model Answer:

Dear Sir or Madam,

I am writing to express my dissatisfaction with the computer repair service that your store offered me a couple of days ago. I know that it might be an unpleasant issue for you but, sometimes things should be told just as they are.

Please, let me try to describe the situation in brief. A week ago, I took my desktop computer to your store because it was giving me some problems. After checking the computer, your associate technicians told me that they were going to fix the problems the very next day.

But, when I finally got the computer back from your store after 3 days – not the very next day as was promised to me by your technicians – I found out that even though the earlier problems of my computer were fixed, it started to give me some other problems, like CPU overheating and some strange noises during the boot.

So, I guess, it is time for you and your staff to become a bit professional and get my computer fixed as early as you can before I ask you to refund me the service charge which I paid to you earlier.

Yours faithfully,

George Fernandez

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