A hub for IELTS GT test takers.
Recently you bought a kitchen appliance from a brand shop. It did not work properly within the first two days of its purchase. The shop took it back, and said they would repair it within two days. You have waited two weeks, and still, it is not ready.
Write a letter to the shop to complain about it. In your letter,
– explain what has happened
– how you feel about it
– ask them to repair the kitchen appliance soon or supply you with a new one
Write at least 150 words.
Your internet connection has been slow and intermittent for the last couple of days, and it affects your work.
Write a letter to your internet service provider to complain about it. In your letter,
– describe the problem
– say how it affects your work
– arrange for a service engineer to visit your home and fix the problem
Write at least 150 words.
You ordered a new chequebook from your bank two weeks ago, but you have received nothing.
Write a letter to the manager complaining about the bad service. In your letter,
– say when and how you ordered the chequebook
– ask how much longer you will have to wait
– and ask the manager what action he/she will take about it
Write at least 150 words.
You recently ordered something from an eCommerce shop. When it was delivered, you noticed that something was missing.
Write a letter to the company. In your letter,
– give details of the order
– mention what was missing from the delivery
– explain what you want them to do about it
Write at least 150 words.
You have recently ordered an item through the Internet from an e-commerce shop, but you are not happy with the purchase.
Write to the company. In your letter,
– describe what you purchased
– explain why you are not happy with the purchase
– tell them what you would like them to do about the situation
Write at least 150 words.
You have recently bought a new TV for your flat but it did not work. You phoned the shop but no action was taken.
Write a letter to the shop manager.
In your letter,
– describe the problem with the TV
– explain what happened when you phoned the shop
– say what you would like the manager to do
Write at least 150 words.
You live in a small town and last week, you drove to a big city about two hours away to buy a new laptop at a good price. You worked on the laptop all week and finished writing a long assignment that is due shortly. However, this week, the laptop doesn’t even switch on.
Write a letter to the store manager. In your letter:
– tell the store manager where you live and what happened
– explain the problem with the laptop
– state what action you would like the manager to take
Write at least 150 words.
You hired a car for a part of your holiday last week. However, there were several problems with the arrangement.
Write a letter to the manager of the company. In your letter:
– mention the details of the hiring
– explain the problems that you have had
– and request compensation for the below-par service standard
Write at least 150 words.
You recently stayed in a hotel in a large city. The weather was very unusual for the time of year and the heating/cooling system in the hotel was quite inadequate.
Write a letter to the manager of the hotel. In your letter:
– give details of what was wrong
– explain what you had to do to overcome the problem at the time
– say what action you would like the manager to take
Write at least 150 words.
You recently had a meal with your family at a restaurant. You are not happy with the meal and service. Write to the manager to complain about it. Give details about the problems and request some compensation or refund.