A hub for IELTS GT test takers.
You ordered a new chequebook from your bank two weeks ago, but you have received nothing.
Write a letter to the manager complaining about the bad service. In your letter,
– say when and how you ordered the chequebook
– ask how much longer you will have to wait
– and ask the manager what action he/she will take about it
Write at least 150 words.
You recently ordered something from an eCommerce shop. When it was delivered, you noticed that something was missing.
Write a letter to the company. In your letter,
– give details of the order
– mention what was missing from the delivery
– explain what you want them to do about it
Write at least 150 words.
You have recently ordered an item through the Internet from an e-commerce shop, but you are not happy with the purchase.
Write to the company. In your letter,
– describe what you purchased
– explain why you are not happy with the purchase
– tell them what you would like them to do about the situation
Write at least 150 words.
You have recently bought a new TV for your flat but it did not work. You phoned the shop but no action was taken.
Write a letter to the shop manager.
In your letter,
– describe the problem with the TV
– explain what happened when you phoned the shop
– say what you would like the manager to do
Write at least 150 words.
You live in a small town and last week, you drove to a big city about two hours away to buy a new laptop at a good price. You worked on the laptop all week and finished writing a long assignment that is due shortly. However, this week, the laptop doesn’t even switch on.
Write a letter to the store manager. In your letter:
– tell the store manager where you live and what happened
– explain the problem with the laptop
– state what action you would like the manager to take
Write at least 150 words.
You hired a car for a part of your holiday last week. However, there were several problems with the arrangement.
Write a letter to the manager of the company. In your letter:
– mention the details of the hiring
– explain the problems that you have had
– and request compensation for the below-par service standard
Write at least 150 words.
You recently stayed in a hotel in a large city. The weather was very unusual for the time of year and the heating/cooling system in the hotel was quite inadequate.
Write a letter to the manager of the hotel. In your letter:
– give details of what was wrong
– explain what you had to do to overcome the problem at the time
– say what action you would like the manager to take
Write at least 150 words.
You recently had a meal with your family at a restaurant. You are not happy with the meal and service. Write to the manager to complain about it. Give details about the problems and request some compensation or refund.